Collagen Factory Ltd Seller Policy
Effective Date: 28 February 2021
Welcome to Collagen Factory Ltd's website, collagenfactory.com. This Seller Policy outlines the terms and conditions under which we operate our online sales, in compliance with UK and EU regulations. By purchasing products from our website, you agree to abide by this policy.
1. General Information
- Company Details: Collagen Factory Ltd is registered in England and Wales.
- Contact Information:
- Address: 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
- Phone: +44 20 8040 4440
- Email: [email protected]
2. Product Information
- Product Description: We strive to ensure that all product descriptions, images, and prices are accurate. However, there may be slight variations between the product images and the actual products due to differences in display settings or product updates.
- Health Claims: All health claims made on our website comply with the European Food Safety Authority (EFSA) regulations. Any specific claims are substantiated by scientific evidence.
3. Pricing and Payment
- Prices: All prices are listed in GBP and include VAT. We reserve the right to change prices without prior notice, but any changes will not affect orders that have already been placed.
- Payment Methods: We accept major credit and debit cards, as well as other payment methods as listed at checkout. Payment is required at the time of purchase.
4. Orders and Delivery
- Order Confirmation: After placing an order, you will receive an email confirmation with your order details. This email does not constitute acceptance of your order.
- Shipping: We offer various shipping options. Delivery times and costs will vary based on your location and the selected shipping method. Estimated delivery times will be provided at checkout.
- Delivery Address: Please ensure that the delivery address provided is accurate. We are not responsible for orders delivered to incorrect addresses due to customer error.
- International Shipping: Customers are responsible for any customs duties, taxes, or import fees that may apply to international orders.
5. Returns and Refunds
- Right to Cancel: As per the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods without giving any reason. To exercise this right, you must inform us of your decision to cancel in writing.
- Returns: If you wish to return a product, it must be unused and in its original packaging. Please contact us to arrange a return.
- Refunds: Once we receive the returned product and confirm it meets our return conditions, we will process your refund within 14 days. Refunds will be issued using the original payment method.
- Faulty or Damaged Goods: If you receive a faulty or damaged product, please contact us immediately. We will arrange for a replacement or refund, as appropriate.
6. Privacy and Data Protection
- Personal Information: We collect and process personal data in accordance with the General Data Protection Regulation (GDPR). For more information, please refer to our Privacy Policy.
- Cookies: Our website uses cookies to enhance user experience. By using our website, you consent to our use of cookies as outlined in our Cookie Policy.
7. Intellectual Property
- Trademarks and Copyrights: All content on collagenfactory.com, including text, graphics, logos, and images, is the property of Collagen Factory Ltd or its content suppliers and is protected by intellectual property laws. Unauthorised use of any content is prohibited.
8. Liability
- Limitation of Liability: To the extent permitted by law, Collagen Factory Ltd will not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
- Product Liability: Our liability for any product sold on collagenfactory.com is strictly limited to the purchase price of that product.
- Third-Party Products: Collagen Factory Ltd is not liable for products sold by third-party sellers through our website. Any issues with third-party products should be addressed directly with the seller.
9. Dispute Resolution
Arbitration: Any disputes arising from or in connection with this Seller Policy or the use of our website shall be resolved through legal arbitration, in accordance with the rules of the Chartered Institute of Arbitrators (CIArb) in the UK. By using our website, you agree to submit to binding arbitration for any claims or disputes.
10. Changes to this Policy
We reserve the right to update this Seller Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. It is your responsibility to review this policy periodically for any updates.
11. Governing Law
This Seller Policy and any disputes arising from it will be governed by and construed in accordance with the laws of England and Wales.
If you have any questions or concerns regarding this Seller Policy, please contact us at:
Collagen Factory Ltd
71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Phone: +44 20 8040 4440
Email: [email protected]